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OSG Operations Training Session July 2nd and 3rd

OSG Operations will be hosting a monthly training for the OSG Operations Support staff. The goal of these session are to increase the knowledge of the staff to triage and troubleshoot common issues.

Glide In WMS

This session will cover Glide In Operations and troubleshooting of common user and service issues.


  • Jeff Dost, Kyle Gross, Rob Quick, Scott Teige, Tom Lee, Soichi Hayashi, Elizabeth Chism, Alain Deximo, Chris Pipes


Day 1

    • ICTC Building Indianapolis Room: in-uits-it-203

Day 2

    • ICTC Building Indianapolis Room: in-uits-it-303

Remote Information

  • Conference Code for Both Days 239699

Day 1

For the first half of your meeting:

For the second half of your meeting:

Day 2

For the first half of your meeting:

For the second half of your meeting:

Streams are typically scheduled to begin 5 minutes earlier and end 5 minutes later than the actual event. For information about connecting to videoconferences, please see

  • For assistance, please contact the IU Video Help Desk at: 812-856-2020.


  • July 2nd
    • 09:00 Introductions
    • 09:15 Introduction to Glide In WMS Factory and Front End
    • 10:30 Coffee Break
    • 11:00 Introduction to Glide In WMS Factory and Front End (Continued)
    • 1:00 Lunch
    • 2:00 Introduction to Glide In WMS Factory and Front End (Continued)
    • 3:00 GlideinWMS? Live demo
    • 3:30 End of Session

  • July 3rd
    • 9:00 Discussion - Advanced Topics
      • Glidein Factory Debugging odp, pdf
      • Follow Up questions from Monday's session
      • Glide In session in Ghana (Rob/Jeff)
      • Other Glidein Topics


To be added prior to start of session.


Igor and Jeff's Action list

  • Igor wants to see email addresses of the sender as opposed to osg@tick
  • Igor wants a way via email filters to see all tickets for gfactory
  • Everyone wants support to assign front end support center
    • ...except when it's a user issue, then assign to VO, like normal misbehaving user issues.
  • Igor and Jeff want resource names in tickets automatically
  • Continuing efforts with CMS Savannah policies.
  • We demonstrated to Jeff some useful features of gocticket.
  • Instead of asking for more glidein tests, try a condor job first

Appendix A - Tickets

This will be an informal list of tickets that staff referenced the knowledge used in this training. This list may not be exhaustive and will be cut off on August 31st, 2012.

Appendix B - Post Training Feedback

-- RobQ - 15 May 2012

Topic attachments
I Attachment Action Size Date Who Comment
elseodp Condor_ind.odp manage 1623.2 K 02 Jul 2012 - 13:13 JeffDost Condor Overview
pdfpdf Condor_ind.pdf manage 1514.6 K 02 Jul 2012 - 14:34 JeffDost Condor Overview
elseodp FactoryInternals_ind.odp manage 77.2 K 02 Jul 2012 - 18:24 JeffDost Factory Internals
pdfpdf FactoryInternals_ind.pdf manage 194.4 K 02 Jul 2012 - 18:29 JeffDost Factory Internals
elseodp GlideinInternals_ind.odp manage 321.0 K 02 Jul 2012 - 18:20 JeffDost Glidein Internals
pdfpdf GlideinInternals_ind.pdf manage 513.0 K 02 Jul 2012 - 18:20 JeffDost Glidein Internals
elseodp SiteDebuging_ind.odp manage 172.9 K 03 Jul 2012 - 14:50 JeffDost Glidein Debugging
pdfpdf SiteDebuging_ind.pdf manage 261.6 K 03 Jul 2012 - 14:51 JeffDost Glidein Debugging
elseodp glideinarch_ind.odp manage 85.0 K 02 Jul 2012 - 14:39 JeffDost GlideinWMS? Overview
pdfpdf glideinarch_ind.pdf manage 297.5 K 02 Jul 2012 - 14:40 JeffDost GlideinWMS? Overview
Topic revision: r9 - 03 Jul 2012 - 15:00:12 - JeffDost
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