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Operations Metrics

Ticketing Metrics

  • The purpose of establishing and tracking metrics is to provide a means of evaluating how well a particular activity or process is performing against a set criterion. In this case, the metrics track the number of tickets being created each month, over the span of six months and compares those numbers to the resolution rates. These metrics are also observed by the tickets that are open and how long each ticket has been opened.


2017 Metrics 2016 Metrics 2015 Metrics 2014 Metrics 2013 Metrics 2012 Metrics 2011 Metrics 2010 Metrics
January Reports January Reports January Reports January Reports January Reports January Reports January Reports  
February Reports? February Reports February Reports February Reports February Reports February Reports February Reports  
March Reports? March Reports March Reports March Reports March Reports March Reports March Reports  
April Reports? April Reports April Reports April Reports April Reports April Reports April Reports  
May Reports? May Reports May Reports May Reports May Reports May Reports May Reports  
June Reports? June Reports June Reports June Reports June Reports June Reports June Reports June Reports
July Report? July Report July Report July Report July Report July Report July Report July Report
AugustReports? AugustReports AugustReports AugustReports AugustReports AugustReports AugustReports AugustReports
September Reports? September Reports September Reports September Reports September Reports September Reports September Reports September Reports
October Reports? October Reports October Reports October Reports October Reports October Reports October Reports October Reports
November Reports? November Reports November Reports November Reports November Reports November Reports November Reports November Reports
December Reports? December Reports December Reports December Reports December Reports December Reports December Reports December Reports

TWiki Metrics


2017 Metrics 2016 Metrics 2015 Metrics 2014 Metrics 2013 Metrics 2012 Metrics 2011 Metrics 2010 Metrics
January Reports? January Reports January Reports January Reports January Reports January Reports January Reports  
February Reports? February Reports February Reports February Reports February Reports February Reports February Reports  
March Reports? March Reports March Reports March Reports March Reports March Reports March Reports  
April Reports? April Reports April Reports April Reports April Reports April Reports April Reports  
May Reports? May Reports May Reports May Reports May Reports May Reports May Reports  
June Reports? June Reports June Reports June Reports June Reports June Reports June Reports June Reports
July Report? July Report July Report July Report July Report July Report July Report July Report
August Reports? August Reports August Reports August Reports August Reports August Reports August Reports August Reports
September Reports? September Reports September Reports September Reports September Reports September Reports September Reports September Reports
October Reports? October Reports October Reports October Reports October Reports October Reports October Reports October Reports
November Reports? November Reports November Reports November Reports November Reports November Reports November Reports November Reports
December Reports? December Reports December Reports December Reports December Reports December Reports December Reports December Reports

-- ChrisPipes - 07 Dec 2016

Topic revision: r20 - 16 Feb 2017 - 16:16:31 - VinceNeal
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